Privacy Policy

This policy was last updated on 04 April 2026.

Protecting your privacy is important to us. We are committed to valuing people – our supporters, our employees and volunteers. We are committed to using your personal information (information or an opinion which can reasonably identify you), responsibly.

The Privacy Act 1988 (Cth) and the Australian Privacy Principles, the Australian Council for International Development (ACFID) Code of Conduct and the Payment Card Industry Data Security Standard (PCI DSS).

This Privacy Policy explains why and how we collect, use, disclose and store your personal information and what to do if you have questions, concerns or complaints. We will occasionally make updates to this policy and will include the last change date at the top of the page.

Remember, you are in control of the personal information you provide to us. Most personal information we collect comes from you and you can request to change or access your details at any time.

Scope of this Policy

This Policy applies to anyone interacting with World Vision Australia – online, by phone, email, mail or in person. This policy forms part of our obligations to notify supporters of the collection and management of PI and to manage information transparently. Where possible we will also provide a short notice at point of collection.

FAQ

Your Questions Answered: Here's What You Need to Know.

We may collect the following types of information:

 

  • Personal Information: Name, email address, phone number, and mailing address when you contact us, volunteer, or make a donation.
  • Donation Information: Payment details processed securely through third-party payment processors. We do not store credit card numbers.
  • Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, and time spent.
  • Communications: Records of correspondence when you contact us via email, phone, or our contact form.

 

We use the information we collect to:

  • Provide and maintain our services and programs
  • Process donations and issue receipts
  • Respond to your inquiries and support requests
  • Send newsletters and updates about our work (with your consent)
  • Improve our website and user experience
  • Comply with legal obligations and reporting requirements
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our website, processing donations, or delivering our services, provided they agree to keep your information confidential.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Under Australian Privacy Law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, though some features of our website may not function properly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us at:

WA Multicultural Assistance Alliance Inc.

Email: info@wmaa.org.au

Phone: +61 8 9000 0000

Address: Perth, Western Australia