A student became extremely anxious after experiencing banking issues and believing they were being monitored. Our team member brought the student to a safe place, helped obtain a new SIM card, provided emergency funds, and arranged a flight home. After arriving in Sydney, the student was involved in a serious accident. Our team member contacted the family, assisted them in travelling to Australia, and provided guidance on hospital processes and insurance matters.
This case highlights the mental-health vulnerabilities that international students may face.